Shipping & Returns

Free from fine print and frustration. Here's exactly how ordering, shipping, and our guarantee work.

  • 100-Day Money-Back Guarantee

    Not happy? We'll make it right — replacement, store credit, or full refund. No return shipping required.* You don't even need to send the product back. We'd rather you keep it and try again than deal with a shipping label.

Shipping

We ship to all 50 U.S. states. Orders placed before noon ET on weekdays typically ship the same day. After that, or on weekends and holidays, your order ships the next business day.

MethodDeliveryCost
Standard
3–7 business days
$4.95 USD
Priority
2-3 business days
Varies by Geo

  • FREE U.S. SHIPPING

    Get free u.s. shipping for orders over $50 or when you subscribe to any of our subscription plans. Best value, No hassle, always guaranteed!

You'll get a confirmation email with tracking as soon as your order ships. You can also check order status anytime in your account at canine12.com.

Subscriptions

Subscribe & Save orders ship automatically on your schedule. Before each shipment, you'll get a reminder email with the option to skip, adjust, or cancel — no hoops, no hidden retention tricks. Same shipping speeds as one-time orders.

How the Guarantee Works

We want you to try Canine12 without second-guessing it. If your dog doesn't like the chews, if you don't see the results you hoped for, or if it's just not the right fit — email us within 100 days and we'll take care of it.

Replacement, store credit, or full refund. Your call. No return shipping required.*

Damaged or Incorrect Orders

If something arrives damaged, defective, or just plain wrong — email us at support@canine12.com within 30 days. Include your order number and a photo if you can. We'll send a replacement or issue a full refund, whichever you prefer. No runaround. See full return policy here.

Package Not Showing Up?

1) Give it 24 hours. Carriers sometimes mark packages as delivered early.

2) Check around porches, mailboxes, lobbies, and with neighbors.

3) Contact your local carrier for more details.

4) Still nothing after 48 hours? Email us at support@canine12.com with your order number and we'll sort it out.

Cancellations & Refunds

Need to cancel? Email us at support@canine12.com as soon as possible. We ship fast, so if your order's already out the door, we can't pull it back, but if we catch it in time, we'll cancel and refund in full.

Refunds are typically processed within 5–10 business days. Depending on your bank, it may take an additional few days for the credit to show on your statement.

* See return policy for full details.